Shipping + Returns
+ U.S. SHIPPING
All domestic orders over $100 will receive free shipping.
All shipping charges are calculated at check-out based on your location and the weight of your order.
All orders placed before 2pm PST will be shipped out the same day. Please note, we do not ship orders on holiday's or Sundays.
Iris + Poppy is not held responsible for any lost or stolen packages once delivered.
Shipping fees are non-refundable.
We want you to love your Iris + Poppy goodies as much as we do.. We will gladly accept any returns or exchanges within 14 days from the date you receive it [excluding final sale items]. All returns must be received in NEW, UNWORN, + UNWASHED condition with original tags attached. We reserve the right to refuse any return that is received beyond the 14 days, or in apparent used/worn condition.
- Contact our team at email@example.com to notify us of a return + the reason.
- Reuse your original packaging! Our off-white mailing bags have an additional self-adhesive strip so you can use that packaging to return to us. Save yourself the hassle and send the item back to us in the original mailer bag or box.
- Please include the original packing slip or order number with your items when you mail them back.
- Once your return or exchange is received and processed, we will notify you via email. Please allow 7 business days for the refund to be processed.
If you are looking to exchange your item for a different size/style, please email our customer service team before sending back the item to ensure the "replacement style" is still in stock.
Shoot us an email if you have any questions >> firstname.lastname@example.org
Send all returns to:
P.O. Box 970
Dana Point, CA 92629
+ INTERNATIONAL SHIPPING
All International orders will be charged a flat rate shipping fee of $25 and will be shipped via USPS. Duties and taxes assumed by customs are the responsibility of the customer.
Orders are generally received within 10-14 business days from the ship date. Delivery will be made by your local postal service.
Orders cannot be shipped via an expedited shipping method, such as Next Day or 2 Day.
Iris + Poppy currently ships to: Canada + Mexico.
More countries to be added soon.
Prices can be displayed in a variety of currencies, but all orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency. Non-US Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates to US Dollars and excludes any taxes, duties, levies or tariffs that may be imposed.
Some items may be unavailable for export.
International Returns : Please reference our return policy above. Your refund will be credited back in USD at the current exchange rate.
International Exchanges : We apologize but we are unable to process exchanges for orders shipping internationally. If you received a defective or incorrect item, please contact our customer service team at email@example.com